Question 1

1. Membership

Accepted Answer

Coast Pilates operates on a membership basis, with members paying for classes, monthly in advance on a rolling 12-month schedule.

Over the course of a year, members attending one class per week will be invoiced for 48 sessions (four per month), regardless of the number of weeks in a particular month. This means there will be four weeks without regular classes, two weeks in August and two weeks over the Christmas period.

Bundles are paid for when buying online. For details on class pricing, please refer to our Prices Page.

Minimum commitment. All memberships require a minimum sign-up of 3 months, which auto-renews unless you cancel with 30 days’ notice. Rolling monthly basis - membership fees will be automatically charged monthly starting from the initial sign-up date.

Question 2

2. Class Booking Cycle

Accepted Answer

Regular attendance is key to getting the most from your Pilates practice, so your classes are pre-booked for the class of your choice.

At the beginning of your booking cycle, you will be allocated 48 sessions, to be used at the rate of one per week.

At the end of your twelve months cycle any unused classes will be cancelled.

Not used sessions will not be carried forward to the next year.

Question 3

3. Class Bookings and Missed Classes

Accepted Answer

When you join Coast Pilates, you will be pre-booked into the class of your choice, which will remain reserved for you as long as your membership is active.

If you need to reschedule a class, you can do so via the LegitFit / Coast Pilates Online Booking System on your laptop or smartphone. Once your membership is active, you will receive a link to the system, allowing you to manage bookings and check class availability. For ease of use, we recommend downloading the LegitFit App on your smartphone. Most members say that LegitFit works better on a laptop or tablet.

If you cannot attend a class, please cancel at least 12 hours in advance to free up the space for another member. When you cancel a class, you will receive a session credit that can be used to book a make-up class.

Credits will not be issued for no show absence.

While we will always do our best to accommodate scheduling changes, we cannot guarantee availability in your preferred time slot, as class sizes and schedules are limited.

No refunds will be issued if a suitable class is not available.

If you experience any difficulties accessing the Online Booking System, please contact Daan Coetzee at 07703 687 707 for assistance.

Question 4

4. Class Packs and Expiration

Accepted Answer

Drop-in class - expires within 30 days of purchase
5-class pack - Expires within 10 weeks of purchase
No refunds or transfers are allowed for unused or expired classes

Question 5

5. Planned Absence for Holidays

Accepted Answer

If you plan to be away for more four weeks to twelve weeks  you can retain your place in a specific group class (e.g. Mondays at 9:15 am) by freezing your membership for up to three months.

For absences, please discuss arrangements with Daan Coetzee at least three weeks before your planned departure.

Question 6

6. Payments

Accepted Answer

• Payments for classes are made via direct debit or card payment.
• Coast Pilates does not store bank details. All transactions are securely processed through Stripe.

Question 7

7. Cancelling Your Membership

Accepted Answer

You may cancel your membership at any time with at least 30 days' notice. You may continue attending classes during the notice period; however, any unused classes cannot be carried over or transferred after cancellation.

For new members there is a minimum three-month sign-up requirement.

Question 8

8. Refund Policy

Accepted Answer

We do not issue cash refunds for classes that have been paid for but not used.

Question 9

9. Liability and Personal Belongings

Accepted Answer

Personal Belongings – Coast Pilates Ltd is not responsible for lost or stolen items from the studios.

Question 10

10. Instructor Guidance

Accepted Answer

Clients must follow the instructions when using studio equipment and Reformers to avoid injury. Misuse of equipment can lead to injury, and by participating in a class, acknowledge and accept this risk.

Question 11

11. Your Physical Fitness

Accepted Answer

By signing up, you confirm that you are physically able to attend classes. If necessary, please ensure you have obtained approval from a doctor or physiotherapist. Refer to the below health screening for further information. Clients must inform the instructor at the start of class of any injuries.

Question 12

12. Studio House Rules

Accepted Answer

For the smooth running of the studios and a pleasant atmosphere.

Kindly refrain from using a cell phone in the studio and if you bring it in it, put the phone on silent.
Please remove shoes when entering the studio and place them with other valuables in the racks provided in the Kit Room 
Men to wear tight shorts under their loose shorts.
Please be punctual. Do not try to join the class five minutes after starting time. If you are early, please wait outside.
Please be aware of body odors, and  not use strong perfume, cologne or deodorant when training.
Language use – please be mindful of gentle ears in  class.
Please no loose jewelry – bangles, drop and hoop earrings and necklaces. 
Please use your discretion to wear  appropriate clothing for stretch exercises.

Frequently asked questions